Reliance Care Officers at Reliance HMO


Reliance Health ( is a post-Series A YC company using data and technology to make healthcare more affordable and accessible. We’re growing super-fast and expanding to multiple countries. In addition to YC, we are backed by Tencent, Partech, and WTI.

We are recruiting to fill the position below:

Job Title: Reliance Care Officer

Location: Gbagada, Lagos
Employment Type: Full-time

Job Summary

  • The ideal candidate will be responsible for interacting with our customers and various stakeholders, ensuring excellent customer service experience and client retention across all engagements.
  • As one of the first contact for our customers and stakeholders, you will be expected to show a high level of product knowledge, learning agility, empathy, emotional intelligence and problem-solving acumen.
  • Also, you are able to learn fast and work under high pressure. You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

Job Description

  • Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.
  • Respond to requests, inquiries, and complaints from clients and prospective clients.
  • Assist prospective clients in their choice of the company’s Health Plan by providing relevant information.
  • Follow-up on prospective clients and ensure they become actual clients.
  • Upgrade enrollees’ Health plans accordingly.
  • Escalate unresolved issues to the team lead and follow up on the clients’ complaints.
  • Politely attend to clients’ suggestions, objections, and complaints.
  • Communicate with clients to inform them of updates in service.
  • Conduct surveys to evaluate Customer Satisfaction.
  • Forward feedbacks, tasks, and recommendations to appropriate units/personnel.
  • Record details of customer feedback using the appropriate internal communication system.
  • Document daily activities and forward report to Team Lead.
  • Update the to-do list from communication with clients.

Job Experience

  • Tertiary Education from a recognised institution
  • 0 – 1 year post-NYSC experience
  • Previous experience in Customer service or a related role is an added advantage
  • Proficiency in the use of Microsoft Office tools and business software.
  • Willingness to work on a shift basis and at weekends.
  • Working knowledge of customer service principles and etiquette.
  • Excellent emotional intelligence and problem-solving acumen.
  • Excellent communication skills.

Application Closing Date
31st October, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online


Please enter your comment!
Please enter your name here