IT Help Desk Support at a Commercial Bank – Tribest Corporate Support Limited

    • Full Time
    • Lagos
    • Applications have closed

    Tribest Corporate Support Limited

    Tribest Corporate Support Limited – Our client, a commercial bank, is recruiting to fill the position below:

    Job Title: IT Help Desk Support

    Location: Lagos Island, Lagos
    Employment Type: Full-time
    Role: Help Desk Support
    Industry: Financial Institution

    Job Description

    • The ideal candidate will be responsible for providing technical assistance and support, related to computer systems, hardware, and software, networking solutions.

    Responsibilities and Tasks

    • The ideal candidate will be responsible for answering queries and addressing system and user issues in a timely and professional manner.
    • Help desk support can plan for upgrades, updates, and maintenance tasks.
    • The Help desk support will work with the IT team, and will often interact with system and computer users across the company
    • The help desk team will train users on basic system and computer functions.
    • Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems.
    • An innate follow-up and follow-through skills are all essential aspects of the help desk support’s day-to-day role.
    • Act as the first point of contact when a user is facing hardware, software, or system issues.
    • Monitor and respond quickly to incoming requests relate to IT issues.
    • Maintain computer systems and act as support if any system goes down.
    • Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
    • Maintain user PCs, including upgrades and configuration as needed.
    • Assist with onboarding of new users.
    • Keep inventory of all equipment, software, and license users.
    • Install, configure, and upgrade PC software.

    Requirements and Qualifications

    • Applicant must possess a BSc / HND in Computer Science or related course with;
    • Must be below 27 years old
    • 1 – 2 Years of experience as an IT support, Customer service Help Desk.
    • He/She must have completed NYSC service
    • Have IT, Tech related skills and knowledge.
    • Strong communication skills
    • Strong Microsoft package skills (Excel, Presentation etc)
    • Knowledge of IT networking

    Competences and Skills:

    • Ability to find or create solutions to unexpected problems.
    • Must have a tolerant and patient disposition, with strong communication skills to put frustrated users at ease
    • Ability to work with multiple teams and departments, and need to be able to communicate and take ownership to ensure tasks are completed appropriately and on time.
    • General awareness of computer systems, PC repair, and network management
    • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
    • Ability deploy, configure, and support operating systems on desktop and mobile
    • Understanding and appreciation for information security within systems and user devices.
    • Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.

    N75,000 – N80,000 monthly.

    Other Benefits:

    • Pension
    • HMO,
    • Leave, etc.

    Application Closing Date
    31st October, 2021.

    How to Apply
    Interested and qualified candidates should:
    Click here to apply online